Frequently
Asked Questions
If you
have any questions which aren't answered below, please call
us at 602-THE-CARD or (602-843-2273) and we will be pleased
to help.
How
can anyone afford to sell Prepaid Cards at such a low rate?
Without giving our Trade Secrets away, with the volume of
prepaid cards that we sell each day, the small fees that we
charge add up to a make a reasonable profit. Note: In order
to avoid these fees and in order to keep costs low enough
to be able to sell Prepaid Cards at Wholesale at such a low
rate, RCS charges a small fee to accept credit card payments.
Is
there a minimum order?
NO. Your company can order as little as 1 card at a time or
as many cards as you would like. On orders of $1,500 or more
the shipping is free.
Do
you only sell wholesale?
YES, we only sell wholesale to businesses and we do not sell
to the general public or individuals. Only Companies which
have completed a Wholesale Application and have been issued
an account with Reward Card Solutions (“RCS”)
can purchase Reward Cards (“Cards”) from us.
How
do I qualify to buy wholesale gift cards from you?
In order to buy Reward Cards and gift cards wholesale from
us you must be a business entity and complete a Wholesale
Application. We will then verify the information provided
online through state or other websites and the SDN List.
How
can I qualify to buy wholesale from you?
Simply complete a Wholesale Application and we will do the
rest. Typically your RCS Account can be set up and you can
make your 1st purchase within 48 hours from submitting your
Application.
How
does the card ordering process work?
Once your RCS Account is set up you will be able to place
your orders either by fax or email. Just fill out our simple
Order Form telling us how many Visa, MasterCard or gift cards
you want at what card Loaded Value ($25, $50 or $100) and
select your method of payment. You will then receive your
cards by Overnight or 2nd Day Air Secure Delivery. Once your
cards are delivered they'll be active and ready for use.
How
long does it take to order and receive the Cards?
Generally as long as we have enough cards in stock to complete
your order and payment has been verified, you can either choose
to receive your cards the following day by Overnight delivery
for a small shipping charge or by 2nd Day delivery which is
FREE for orders in excess of $1,500. Typically even very large
or special custom orders can be securely delivered within
7 business days.
How
much do the cards cost?
Costs of cards are dependant upon volume per order, please
contact us for your pricing.
What
denominations ("Loaded Value") of Cards to you offer?
The standard Loaded Value of the Cards are either $25, $50
or $100. Custom Loaded Values are available upon request.
Can
I add a custom message, name or have a custom Card design
on the Cards?
Yes. Special order cards are available on a case by case basis.
What
are the Cardholder terms and conditions?
The Cardholder terms and conditions are typical that you would
find with similar cards. You may request a copy of the terms
and conditions through our Contact Request.
Is
sales tax added to my Card?
There is no sales tax added to your Card order.
What
if the Cards are lost during shipping?
If your cards are lost or stolen during shipping we can simply
replace them for you.
What
do I do if my Cards are Lost or Stolen at my place of business?
If your cards are lost or stolen after you receive them, as
long as you can tell us which cards were lost or stolen prior
to funds being spent on them, the cards can be canceled and
reissued.
What
forms of payment do you accept?
We accept many methods of payment including Wire or Bank Transfers,
in bank deposits, money orders, credit card, cashiers and
other checks. Orders will be processed and delivered once
we have received clear funds.
Do
you supply credit?
In order to avoid costs related to credit, billing and collections
and in order to keep cost low enough to be able to sell Cards
at Wholesale, RCS does not extend any credit to its customers.
All orders must be paid in full prior to the Cards being delivered
to you.
Can
I have my Card order delivered anywhere?
The Cards can be shipped to any address that you instruct
us to in writing. You may add additional shipping addresses
or change your primary shipping address by completing an Change
of Address Request Form.
Are
Cards available for use or sale outside of the United States?
The Cards can be used to make purchases outside the United
States just like any other card. RCS currently does not sell
Cards to non-United States companies but we can put you in
touch with one that does.
How
are Cards delivered? What is the cost?
2nd Day delivery is FREE for orders in excess of $1,500 or
you can choose to receive your cards by Overnight delivery
for a small additional shipping charge.
Does
someone need to sign for the delivery of the Cards?
Yes, someone needs to sign for all deliveries. When placing
an order you may request delivery only to a specific person.
Do
you provide shipping tracking numbers for the delivery of
the Cards?
Yes, we can email or fax you an order confirmation along with
the shipping tracking information. If you do not have an email
or a fax we can also provide you with this information by
phone.
Do
you provide insurance on shipping of the Cards?
Yes, we provided $100 of shipping insurance on the delivery
of the Cards. This is sufficient because the Cards that are
lost or stolen during shipping can be replaced. Any Cards
that are lost or stolen prior to you receiving the Cards will
be replaced at no additional cost to you.
How
do I place my order?
Once you have an RCS Account call for your Order Form at (602)
THE-CARD (602-843-2273).
I
just placed my order for Cards. How will I know my order was
received?
You will normally receive a confirmation within 24 hours for
each order placed through email or by fax during normal business
hours.
Do
you provide refunds?
Because the loaded value on the cards can be used by the purchaser
there is no need to issue a refund for the loaded value; just
use the reward cards or gift cards. We’ll issue a refund
of any fees paid if there is a problem with the cards
Can
I pick up my Cards?
Yes, you can either pick up your Cards at one of our warehouse
and shipping location in Mesa, Arizona or you can pick them
up from a Local Convenience Outlet for a 1% Convenience Fee.
Can
I change or cancel my order?
We will do our best to accommodate any changes or cancellations
of an order. However, we can not guarantee a change or cancellation
if the order has already begun processing. Special or Custom
Orders cancellations may present additional issues.
If
there is a problem with my order what do I do?
Please contact us immediately at (602) THE-CARD (602-843-2273)
or via E-mail at order@rewardcardsolutions.com. We will do
our very best to resolve any issue that may arise as quickly
as possible.
When
should I reorder Cards?
It is wise to always be aware of your Card supply and to plan
for your expected needs. so as not to deplete their inventory
during their peak season. Please keep in mind that some Loaded
Value on Cards may not always be in stock and may take a few
extra days for you to receive them.
What
are your hours of operation?
8:00 am – 5:00 pm Mountain Standard Time
How
can I speak with a representative of Reward Card Solutions?
You may simply call us at (602) THE-CARD or send a request
on our contact page.
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