Frequently
Asked Questions
If
you have any questions which aren't answered below,
please call us at 602-THE-CARD or (602-843-2273) and
we will be pleased to help.
 How
can anyone afford to sell Prepaid Cards at such
a low rate?
Without
giving our Trade Secrets away, with the volume
of prepaid cards that we sell each day, the small
fees that we charge add up to a make a reasonable
profit. Note: In order to avoid these fees and
in order to keep costs low enough to be able to
sell Prepaid Cards at Wholesale at such a low
rate, RCS does not accept Credit Cards as a method
of payment for Card purchases.
Is there a minimum order?
NO.
Your company can order as little as 1 card at
a time or as many cards as you would like. On
orders of $2,500 or more the shipping is free.
Do you only sell wholesale?
YES,
we only sell wholesale to businesses and we do
not sell to the general public or individuals.
Only Companies which have completed a Wholesale
Application and have been issued an account
with Reward Card Solutions (“RCS”)
can purchase Reward Cards (“Cards”)
from us.
How do I qualify to buy wholesale from you?
In
order to buy Reward Cards wholesale from us you
must be a business entity and complete a Wholesale
Application. We will then verify the information
provided online through state or other websites
and the SDN List.
How can I qualify to buy wholesale from you?
Simply
complete a Wholesale
Application and we will do the rest. Typically your
RCS Account can be set up and you could make your 1st
purchase within 48 hours from submitting your Application.
How does the Card ordering process work?
Once
your RCS Account is set up you will be able to place
your orders either through our website, by fax or email.
Just fill out our simple Order Form telling us how many
cards you want at what card Loaded Value ($25, $50 or
$100) and select your method of payment. You will then
receive your cards by either an Overnight or 2nd Day
Secure Delivery. Once your cards are delivered they'll
be active and ready for use.
How long does it take to order and receive the
Cards?
Generally
as long as we have enough cards in stock to complete
your order, you can either choose to receive your cards
the following day by Overnight delivery for a small
shipping charge or by 2nd Day delivery which is FREE
for orders in excess of $2,500. Typically even very
large or special custom orders can be securely delivered
within 7 business days.
How much do the cards cost?
Once
your RCS Account has set up you may purchase cards for
the loaded value plus $0.50 for each card.
What denominations ("Loaded Value")
of Cards to you offer?
The
standard Loaded Value of the Cards are either $25, $50
or $100. Custom Loaded Values are available upon request.
Can I add a custom message, name or have a custom
Card design on the Cards?
YES.
Special order cards are available on a case by case
basis.
What are the Cardholder terms and conditions?
The
Cardholder terms and conditions are typical that you
would find with similar cards. You may request a copy
of the terms and conditions through our Contact
Request.
Is sales tax added to my Card?
There
is no sales tax added to your Card order.
What if the Cards are lost during shipping?
If
your cards are lost or stolen during shipping we can
simply replace them for you.
What do I do if my Cards are Lost or Stolen at my place
of business?
If
your cards are lost or stolen after you receive them,
as long as you can tell us which cards were lost or
stolen, the cards can be canceled and reissued.
What forms of payment do you accept?
We
accept many methods of payment including Wire or Bank
Transfers, in bank deposits, money orders, cashiers
and other checks. Orders will be processed and delivered
once we have received clear funds.
Do you accept Credit Cards as payment?
Because
we sell our Cards at Wholesale we have to keep our costs
to a minimum. Credit card companies such as Visa, MasterCard
and American express charge a transaction fee and a
processing fee (usually between 2% to 4% of the charge)
for the privilege of being able to accept the their
cards as a method of payment. In order to avoid these
fees and to be able to sell Cards at Wholesale, RCS
does not accept Credit Cards as a method of payment
for Card purchases.
Do you supply credit?
In
order to avoid costs related to credit, billing and
collections and in order to keep cost low enough to
be able to sell Cards at Wholesale, RCS does not extend
any credit to its customers. All orders must be paid
in full prior to the Cards being delivered to you.
Can I have my Card order delivered anywhere?
The
Cards can be shipped to any address that you instruct
us to in writing. You may add additional shipping addresses
or change your primary shipping address by completing
an Change of Address Request Form.
Are Cards available for use or sale outside of the United
States?
The
Cards can be used to make purchases outside the United
States just like any other card. RCS currently does
not sell Cards to non-United States companies but we
can put you in touch with one that does (not at the
same low prices as RCS).
How are Cards delivered? What is the cost?
2nd
Day delivery is FREE for orders in excess of $2,500
or you can choose to receive your cards by Overnight
delivery for a small additional shipping charge.
Does someone need to sign for the delivery of the Cards?
Yes,
someone needs to sign for all deliveries. When placing
an order you may request delivery only to a specific
person.
Do you provide shipping tracking numbers for the delivery
of the Cards?
Yes,
we can email or fax you an order confirmation along
with the shipping tracking information. If you do not
have an email or a fax we can also provide you with
this information by phone.
Do you provide insurance on shipping of the Cards?
Yes,
we provided $100 of shipping insurance on the delivery
of the Cards. This is sufficient because the Cards that
are lost or stolen during shipping can be replaced.
Any Cards that are lost or stolen prior to you receiving
the Cards will be replaced at no additional cost to
you.
How do I place my order?
Once
you have an RCS Account call for your Order Form at
(602) THE-CARD (602-843-2273).
I just placed my order for Cards. How will I know my
order was received?
You
will normally receive a confirmation within 24 hours
for each order placed through email or by fax during
normal business hours.
Do you provide refunds?
Because
the loaded value on the cards can be used by the
purchaser there is no need to issue a refund for
the loaded value; just use the cards. We’ll
issue a refund of any fees paid if there is a
problem with the cards
Can I pick up my Cards?
Yes,
you can either pick up your Cards at one of our warehouse
and shipping location in Mesa Arizona, or you can pick
them up from a Local Convenience Outlet for a 1% Convenience
Fee.
Can I change or cancel my order?
We
will do our best to accommodate any changes or cancellations
of an order. However, we can not guarantee a change
or cancellation if the order has already begun processing.
Special or Custom Orders cancellations may present additional
issues.
If there is a problem with my order what do
I do?
Please
contact us immediately at (602) THE-CARD (602-843-2273)
or via E-mail at order@rewardcardsolutions.com.
We will do our very best to resolve any issue that may
arise as quickly as possible.
When should I reorder Cards?
It
is wise to always be aware of your Card supply
and to plan for your expected needs. so as not
to deplete their inventory during their peak season.
Please keep in mind that some Loaded Value on
Cards may not always be in stock and may take
a few extra days for you to receive them.
What are your hours of operation?
8:00
am – 5:00 pm Mountain Standard Time
How can I speak with a representative of Reward Card
Solutions?
You
may simply call us at (602) THE-CARD or send a request
for contact HERE. |
